FAQ

ORDERING

Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions
What if I forgot my password?

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

What if I typed the wrong email address?

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.

Are there any exchange rates?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

How do I change or cancel my order?

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

Any cancellation made after an order has been placed, will be subject to a cancellation fee of USD 0.50 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.

Please note that any orders that have already been packed or shipped cannot be cancelled.

 

How do I set my shipping address?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

When will my order arrive?

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

You can track your order here.

Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

What Do I Do If I Have Missing Items In My Order?

If something is still missing, please contact us immediately.

SHIPPING AND CUSTOMS

When will my order be processed?

All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.

We processes orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.

 

How will my order be shipped?
For shipping methods, please read here
    Will I be charged with customs and taxes?

    The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

    Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

    Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

    Is my order eligible for free shipping?

    Free shipping can be applied to orders that meet the minimum amount required, excluding discounted, sale, and oversized/overweight products. Your order will be shipped using economy shipping.

    RETURNS/WARRANTY

    Do CME Tuning COMPONENT  has LIMITED WARRANTY?

    CME Tuning  warrants to the original retail purchaser that all components manufactured by CME Tuning, or sold under the CME brand, and purchased directly from CME Tuning or from an Authorized CME Tuning dealer hold a 12-month limited warranty from the date of purchase against defects in materials and workmanship (“Limited Warranty”). This Limited Warranty extends only to the original retail purchaser of the component. This Limited Warranty is intended to cover components only when they are used in the manner for which they were originally designed. This Limited Warranty is void on all products found to have been used in racing or off-road applications, of any nature whatsoever, and on all products that show evidence of abuse, lack of proper maintenance, improper installation, misapplications, alteration in any way whatsoever from their original design or negligence in the use of CME Tuning products. This Limited Warranty does not cover normal maintenance or wear items such as belts, brake pad material, clutch disc friction material, and brake rotors. CME Tuning accepts no responsibility for any special, incidental, or consequential damages or costs or grievances incurred by failure of a CME Tuning component, including but not limited to labor and shipping costs. All implied warranties shall be limited in duration to the said 12-month warranty period and shall be limited to the express terms and provisions of this Limited Warranty.

    How do I return an item(PROCEDURES FOR WARRANTY CLAIMS)?

    In the event a problem occurs with a CME component, please contact CME Tuning at info@cmetuning.com during our normal business hours. When speaking to a customer representative, you will need to have your invoice number on hand. The following steps will then be followed: 1. CME representative will determine if product will have to be returned to CME Tuning for inspection. A RMA number will be given to be placed clearly on the shipping label. 2. The retailer or the customer will ship the component in question back to CME Tuning, including the original sales receipt and a clear description of the exact problem experienced. It is the responsibility of the retailer or the customer to pay for shipping back to CME Tuning. 3. If CME finds the component to be defective and within the warranty period, CME will repair, replace, or issue credit to the customer at CME’s option. Any repaired or replaced product will be returned to the retailer or customer, freight prepaid via ground or by truck. Please note that no replacement warranty parts can be shipped until original parts are returned to CME tuning for inspection.

    Will shipping be covered for my returns?

    All return shipping fees and other miscellaneous fees are the responsibility of the customer.

     

    What if the item(s) I received are defective/incorrect/damaged?

    Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

    How long is the returns process?

    Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

    When will I receive my refund?

    All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

    If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.